Terms of Service

Apostille Korea · Operated by Whomi Global Inc. · Effective date: 2026-10-01

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms set forth the conditions and procedures for use of the services provided on Apostille Korea (apostillekorea.com, the "Site"), which is operated by Whomi Global Inc. (the "Company"), and the rights and obligations of the Company and Users.

Article 2 (Definitions)

  1. "Service" means the Company, having been directly authorized by the applicant, acting in the capacity of an agent to apply for, receive on the applicant's behalf, and otherwise handle the issuance and translation, notarization, apostille and consular legalization, embassy legalization, and international delivery of various documents of individuals and corporations (organizations) originating in some 180 countries, together with any work incidental thereto, all of which is provided through the Site.
  2. "User" means any member or non-member who agrees to these Terms and uses the Service.
  3. "Member" means a User who has created an account on the Site and whose registration the Company has accepted.
  4. "Order" means a User's application for the Service and payment of the fee for the purpose of authorizing the Company to handle a particular document on the User's behalf.
  5. "Letter of Authorization" means the electronic document by which a User confirms that the User authorizes the Company to obtain, submit, or otherwise handle documents on the User's behalf.

Article 3 (Effect and Amendment of the Terms)

  1. These Terms take effect upon being posted on the Site.
  2. The Company may amend these Terms to the extent that doing so does not violate applicable laws and regulations. Upon amendment, the Company shall post the effective date and the reasons for the amendment on the Site from 7 days before the effective date. Amendments unfavorable to Users shall be announced 30 days in advance and also notified by e-mail.
  3. If a User does not agree to the amended Terms, the User may discontinue use of the Service and withdraw membership.

Article 4 (Rules Outside the Terms)

Matters not specified in these Terms shall be governed by applicable laws and regulations (including laws relating to personal data protection, consumer protection, and electronic commerce) and by generally accepted international commercial practice.

Chapter 2 The Company and the Service

Article 5 (Status of the Company and Limits of the Service)

  1. The Company is an independent private enterprise established under the laws of the Republic of Korea and is not a domestic or foreign government agency, court, diplomatic or consular mission, or an entity commissioned by or affiliated with any of them.
  2. The Company is not a law firm and does not provide professional advice or representation in legal, immigration, or visa matters. The Company's Service is limited to requesting, supporting, and handling on the User's behalf the procedures for the issuance, translation, notarization, and delivery of documents at the User's request.
  3. The authority to make final decisions on whether a document is issued, certified, or approved, and on its contents, rests entirely with the relevant government agencies and other competent official bodies.

Article 6 (Content of the Service)

  1. The Company provides the Service within the range of documents, countries, and options posted on the Site.
  2. Processing times shown on the Site are estimates based on the usual turnaround times of issuing authorities, certifying authorities, and carriers, and are not periods guaranteed by the Company.
  3. The Company is not responsible for whether the institution to which the User intends to submit a document (the "Receiving Authority") will accept or recognize that document. It is the User's responsibility to confirm the requirements of the Receiving Authority.

Article 7 (Service Hours)

  1. Online orders may be placed 24 hours a day, 365 days a year.
  2. Order processing and customer support are conducted on weekdays from 00:00 to 09:00 UTC (weekdays from 09:00 to 18:00 Korea Standard Time, KST), and no work is performed on public holidays of the Republic of Korea (KST).
  3. The Company may temporarily suspend provision of the Service for reasons such as system maintenance or the closure or malfunction of issuing authorities, and shall, to the extent possible, give advance notice on the Site.

Chapter 3 Members

Article 8 (Membership Registration)

  1. Membership registration is completed when a User agrees to these Terms and the Privacy Policy, enters the information required by the Company, and the Company accepts the registration.
  2. Members must be at least 18 years of age. Documents concerning a minor shall be ordered by the minor's legal representative as a Member.
  3. The Company may refuse to accept, or may subsequently cancel, a registration in any of the following cases: (a) where the registration was made under another person's name or with false information; (b) where the applicant previously lost membership for violating these Terms; (c) where the applicant otherwise fails to satisfy the registration requirements set by the Company.

Article 9 (Obligations of Members)

  1. Members shall enter true registration information and update it without delay when it changes.
  2. Members are responsible for managing their account and password and shall notify the Company immediately upon becoming aware that their account has been misappropriated.
  3. Members may not use the Service for commercial purposes, or copy or distribute information obtained through the Service, without the Company's prior consent.

Article 10 (Withdrawal of Membership and Loss of Membership)

  1. A Member may request withdrawal at any time via the Site or by e-mail, and the Company shall process the request without delay provided there are no Orders in progress.
  2. If a Member violates Article 12, the Company may suspend or terminate the Member's membership after prior notice. However, in the case of a serious violation such as the submission of forged documents, the Company may take action without prior notice.

Chapter 4 Orders, Payment, and Authorization

Article 11 (Orders and Payment)

  1. An Order is formed when the User selects the documents and options and completes payment.
  2. All prices are displayed and charged in United States dollars (USD), and payments are processed through the payment service provider designated by the Company. The Company does not itself store payment instrument information such as card numbers.
  3. The displayed price includes the Company's fee and the government fees, translation, notarization, and delivery costs specified on the Site. If additional costs not specified on the Site arise (such as additional requirements of the Receiving Authority, customs duties and taxes, or reissuance), the Company shall notify the User and obtain the User's consent before proceeding.
  4. The Company commences the Service after confirming payment, and shall not deliver documents for which payment has not been made in full.

Article 12 (Obligations of Users and Prohibited Conduct)

  1. The User warrants the following: (a) that the information entered and the documents submitted at the time of the Order are genuine and accurate; (b) that the User has the authority to apply for the issuance or certification of the relevant documents, or has been lawfully authorized to do so; (c) that the documents will be used for lawful purposes.
  2. The User shall not engage in any of the following: (a) misappropriating another person's name, identification document, or information, or submitting forged or altered documents; (b) collecting or copying information from the Site by automated means, or interfering with the operation of the Service; (c) any other conduct that violates applicable laws and regulations or these Terms.
  3. If forged or altered documents or identity misappropriation is suspected, the Company may suspend the Order and notify the relevant authorities, and may claim compensation from the User for any damages arising therefrom.

Article 13 (Letter of Authorization and Handling of Documents)

  1. In order for the Company to obtain or submit documents on the User's behalf, the User must electronically sign a Letter of Authorization for each Order and submit a copy of the identification document required by the Company. The scope of the authorization is governed by the "Consent to Authorization for Document Application and Receipt."
  2. If an issuing or receiving authority requires a written letter of authorization, additional notarization, additional identity verification, or the like, the Company shall inform the User without delay, and the Order will not proceed unless the User provides it.
  3. Where the User sends original documents to the Company, the Company shall keep them with the care of a good manager and return them to the User; in the case of copies, the relevant files shall be automatically destroyed immediately upon expiry of the "minimum response period for additional requests by the User (30 days)" following completion of all work (receipt by the User).
  4. The Company is not responsible for any failure, delay, or misdelivery of documents caused by the User's incorrect address, incorrect information, or failure to submit materials.

Chapter 5 Delivery and Refunds

Article 14 (Delivery)

  1. Completed documents are sent by international express courier to the address designated by the User, and the tracking number is provided by e-mail.
  2. Delivery times are the carrier's estimates and may vary depending on customs clearance and local conditions. Any duties, taxes, or fees arising upon import customs clearance shall be borne by the User.
  3. If documents are lost due to the fault of the carrier, the Company shall compensate up to a limit of US$100, and documents that can be reissued shall be reissued and reshipped at the Company's expense.

Article 15 (Withdrawal of Offer and Refunds)

  1. The Company commences the document issuance and certification procedures immediately upon confirmation of payment, and once commenced, withdrawal of the offer is restricted pursuant to Article 17, Paragraph 2, Subparagraph 5 of the Act on Consumer Protection in Electronic Commerce (Republic of Korea). The refund standards according to the time elapsed since payment and the stage of progress are set out in the table in the "Refund and Cancellation Policy," which the Company displays on the payment screen.
  2. The specific standards and procedures for refunds are governed by the "Refund and Cancellation Policy," which forms part of these Terms.
  3. If the Company provides the Service in a manner different from what is displayed on the Site, the User may withdraw the offer in accordance with applicable laws and regulations.

Chapter 6 Liability

Article 16 (Limitation of the Company's Liability)

  1. The Company is not liable for damages arising from any of the following: (a) processing delays, closures, refusals, or policy changes of issuing authorities, certifying authorities, diplomatic or consular missions, or carriers; (b) non-recognition of documents by the Receiving Authority; (c) the User's incorrect information, failure to submit materials, or defects in the authority to authorize; (d) force majeure such as natural disasters, war, epidemics, government action, or communications failures.
  2. Unless the Company has acted with intent or gross negligence, the Company's liability for compensation to the User is limited to the service fee paid by the User to the Company for the relevant Order (excluding government fees and delivery charges).
  3. If the User causes damage to the Company or a third party by violating these Terms, the User shall compensate for such damage.

Article 17 (Intellectual Property Rights)

The rights to the Site and its content belong to the Company, and the User may not copy, distribute, or modify them without the Company's prior consent.

Chapter 7 Miscellaneous

Article 18 (Notices and Electronic Documents)

  1. Notices from the Company to a User shall be sent to the e-mail address registered by the User, and notices to an unspecified number of Users may be substituted by an announcement on the Site.
  2. The User agrees to receive and sign documents relating to the Service, such as the Terms, Letters of Authorization, and order confirmations, in electronic form.
  3. Advertising information shall be sent only where the User has separately consented, and the User may opt out of receiving it at any time.

Article 19 (Dispute Resolution and Governing Law)

  1. The Company and the User shall endeavor in good faith to resolve through consultation any dispute arising in connection with the Service.
  2. These Terms are governed by the laws of the Republic of Korea. Any dispute, controversy, or claim arising in connection with this agreement shall be finally resolved by arbitration conducted in Seoul, Republic of Korea, in accordance with the International Arbitration Rules of the Korean Commercial Arbitration Board (KCAB).
  3. Paragraph 2 does not exclude any mandatory rights guaranteed to consumers under the laws and regulations of the country or region in which the User resides.

Addendum

These Terms take effect on 2026-10-01.